WebPolisher Service Terms

Version: billing-terms-v9

Legal set: webpolisher-legal-set-2026-08-27-v8

Status: Candidate.

1. Parties and contract documents

These Service Terms are between PeckUK Limited, trading as WebPolisher (we, us or WebPolisher), and the business identified as the customer in the accepted Checkout Order and Commercial Schedule (Customer).

The service contract consists of:

• the Checkout Order and Commercial Schedule (Order Schedule);
• these Service Terms; and
• the WebPolisher Data Processing Agreement where we process personal data on the Customer's behalf.

If those documents conflict:

1. the Order Schedule controls customer-specific commercial details;
2. the Data Processing Agreement controls covered personal-data processing; and
3. these Service Terms control the general service relationship.

2. Business customers and authority

WebPolisher is supplied only to businesses.

The Customer warrants that:

• it buys the service wholly in the course of business;
• it is not acting as a consumer;
• the person accepting the Order Schedule is at least 18 years old and authorised to bind the Customer; and
• all order, billing and tax information is accurate.

There is no consumer cooling-off period.

3. Order and contract formation

The Order Schedule identifies the package, included service, exclusions, price, VAT or other tax treatment, billing cadence, first payment, Start Date, Payment Date and accepted legal versions and hashes.

The Customer makes an order by completing the required acknowledgements and submitting payment through checkout.

The contract is formed when:

• the Customer has accepted the Order Schedule and the identified contract documents;
• Stripe confirms the first payment; and
• WebPolisher has not rejected the order because of an eligibility, authority, fraud, sanctions, technical or obvious pricing error.

If payment succeeds but WebPolisher cannot accept the order, WebPolisher will notify the Customer and refund the amount collected.

4. Start Date and monthly rolling billing

The Start Date is the date on which the first checkout payment succeeds. The first monthly payment is collected on the Start Date.

The contract is monthly rolling and has no minimum term.

The monthly fee is payable in advance. After the first payment, it is due on the same numerical day in each following calendar month (Payment Date).

If a month does not contain that numerical day, payment is due on the final calendar day of that month. Later months return to the original numerical day where possible.

5. Continuation and cancellation

The contract continues for successive paid monthly billing periods until ended under these Service Terms.

The Customer may request cancellation before the next payment is successfully collected. WebPolisher must first schedule the provider cancellation, durably record the provider result, and only then mark local cancellation as scheduled.

Cancellation takes effect at the end of the current paid billing period. Service continues until that boundary and no later recurring payment is taken. A cancellation request may be withdrawn before the boundary if the provider operation can still be reversed and the withdrawal is durably confirmed.

Fees already paid for a billing period are not refundable merely because the Customer does not use the service or gives notice during that period.

6. Price, VAT and price changes

Prices are in pounds sterling unless the Order Schedule says otherwise. VAT and other applicable taxes are charged as shown in the Order Schedule.

WebPolisher may change the recurring price by giving at least 30 days' written notice. A change applies no earlier than a future Payment Date and never rewrites an accepted Order Schedule, invoice or historical price snapshot.

If the Customer does not accept the change, it may cancel before the first payment at the changed price under section 5.

7. Payment administration

Payment is processed by Stripe through a PeckUK Limited account.

The Customer authorises Stripe and PeckUK Limited to collect the amounts and taxes shown in the Order Schedule on each Payment Date.

The Customer must maintain an authorised payment method and accurate billing information.

Invoices and payment records will be made available electronically. The Customer must raise a good-faith billing query promptly and, where possible, within 30 days after the relevant invoice.

8. Failed payments and suspension

If a recurring payment fails, WebPolisher will notify the Customer using the billing contact details.

The Customer has seven calendar days to bring the account up to date. If the amount remains unpaid after that period, WebPolisher may suspend the affected service, including taking the hosted website offline, after giving a suspension warning.

WebPolisher may suspend sooner where reasonably necessary to address:

• suspected fraud or an unauthorised payment method;
• a chargeback or clear evidence that further authorised payment cannot be collected;
• an immediate security or legal risk;
• unlawful or harmful content; or
• a material threat to the service, another customer or a provider.

Where reasonably possible, WebPolisher will give notice before an urgent suspension and explain what is required to restore the service.

Suspension does not end the contract. Charges continue during a suspension caused by the Customer's breach. WebPolisher will restore the service within a reasonable period after the issue is remedied and all undisputed overdue sums are paid.

9. Customer responsibilities

The Customer must:

• provide accurate and timely information, approvals and content;
• maintain control of its domain registration unless expressly agreed otherwise;
• provide the DNS access or changes reasonably required for delivery;
• hold all rights and permissions needed for Customer Content;
• ensure its claims, regulated statements, offers and instructions are lawful and accurate;
• maintain appropriate privacy notices and lawful bases for its own website users;
• use the service lawfully and in accordance with reasonable technical instructions; and
• keep account credentials secure.

WebPolisher is not responsible for delay caused by missing Customer information, approvals, access or content.

10. Termination for cause

Either party may terminate the contract by written notice if the other party:

• materially breaches the contract and does not remedy that breach within 30 days after receiving written notice describing the breach and required remedy;
• commits a material breach that cannot reasonably be remedied;
• ceases trading; or
• becomes subject to insolvency proceedings, other than for a solvent restructuring.

WebPolisher may terminate immediately where continued service would be unlawful or would create a serious and immediate security risk.

Termination does not affect rights, charges or liabilities that arose before termination.

11. Consequences of termination

There is no early termination charge for cancellation for convenience under section 5.

Ending the contract does not affect rights, charges or liabilities that arose before the effective end. The Customer remains responsible for undisputed amounts already invoiced or accrued through the paid service-end boundary.

Nothing in this section limits WebPolisher's rights in relation to fraud, illegality, misuse, security risk, insolvency, or loss caused by a Customer breach, but no future monthly service fees become due merely because the Customer cancels.

12. Customer Content and domain

The Customer owns its domain name and Customer Content, including its supplied text, images, logos, records and data.

The Customer grants WebPolisher a non-exclusive licence during the contract to host, copy, adapt, display and otherwise use Customer Content only as needed to provide, secure and support the service.

The Customer warrants that this use does not infringe another person's rights.

13. WebPolisher intellectual property

PeckUK Limited owns or licenses:

• the WebPolisher platform;
• reusable code, components, systems and templates;
• methods, know-how and internal tooling;
• pre-existing materials; and
• improvements that are not uniquely identifiable as Customer Content.

During the contract, the Customer receives a non-exclusive, non-transferable right to use the delivered website and service for its own business.

After all undisputed charges accrued through the service-end boundary have been paid, PeckUK Limited grants the Customer a perpetual, worldwide, royalty-free, non-exclusive licence to use, copy, modify and host the exported customer-specific website deliverables for the Customer's own business.

This licence does not transfer ownership of the WebPolisher platform, reusable templates, internal tools, third-party components or background intellectual property. It does not permit resale or use to create a competing platform or template service.

Third-party materials remain subject to their applicable licence terms.

14. Exit export

Once all undisputed charges accrued through the service-end boundary have been paid, the Customer may request an exit export.

WebPolisher will provide the standard export within 30 days after a valid request and settlement of undisputed amounts due.

The standard export will include, where applicable and technically available:

• the Customer's supplied content and media;
• customer-specific HTML, CSS and JavaScript suitable for a static export;
• customer-specific copy and design assets that WebPolisher is entitled to provide;
• a machine-readable export of Customer personal data covered by the Data Processing Agreement; and
• reasonable handover notes for domain, DNS and deployment.

The export does not include:

• the WebPolisher platform or management systems;
• reusable PeckUK Limited code, templates, tooling or internal documentation;
• secrets, provider credentials or another customer's information;
• third-party material that cannot lawfully be transferred; or
• continued hosting, maintenance, support, dynamic functions or integrations unless separately agreed.

The Customer may need a competent developer and replacement hosting provider to use the export. A static export may not reproduce dynamic platform functions.

Work outside the standard export may be quoted separately.

15. Third-party services

The service uses third-party infrastructure and services, including hosting, database, payments, transactional email, monitoring, source control and AI providers.

WebPolisher will choose and manage providers with reasonable care but does not control their systems. Provider details relevant to personal-data processing appear in the Subprocessor Schedule.

16. Availability and no service-level agreement

WebPolisher provides the service using reasonable endeavours.

There is no contractual uptime percentage, guaranteed response time or service-level agreement unless an Order Schedule expressly says otherwise.

WebPolisher is not responsible for unavailability caused by:

• a provider or upstream infrastructure failure outside WebPolisher's reasonable control;
• the Customer's domain, DNS, systems, instructions, content or credentials;
• scheduled or emergency maintenance;
• malicious activity that could not reasonably have been prevented; or
• a force majeure event under section 20.

If the service is materially unavailable because WebPolisher failed to use reasonable endeavours, the Customer may request a service credit within 30 days. Any credit will be limited to the proportion of the monthly recurring fee reasonably attributable to the confirmed unavailable period.

The service credit is the Customer's sole monetary remedy for ordinary downtime. This does not remove a right to terminate for an uncured material breach or limit liability that cannot lawfully be limited.

17. Confidentiality

Each party must keep the other party's non-public business, technical and commercial information confidential and use it only for the contract.

This obligation does not apply to information that the receiving party can show:

• is public without breach of the contract;
• was already lawfully known without a duty of confidence;
• is received lawfully from another source without a duty of confidence; or
• is independently developed without using the confidential information.

A party may disclose confidential information where required by law, court or regulator, provided it gives advance notice where lawful and limits the disclosure to what is required.

18. Data protection

Each party must comply with applicable data-protection law.

PeckUK Limited acts as controller for its own sales, account, billing, security, legal and service-administration data.

Where PeckUK Limited processes personal data on the Customer's documented instructions, the WebPolisher Data Processing Agreement applies.

19. Liability

Nothing in the contract excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• a liability that cannot lawfully be excluded or limited; or
• the Customer's obligation to pay charges properly due.

Subject to the paragraph above, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill or anticipated savings.

Subject to the same qualifications, PeckUK Limited's total aggregate liability arising under or in connection with an Order Schedule in any rolling 12-month period is limited to the fees paid or payable under that Order Schedule during that period.

The outage credit in section 16 counts towards and does not increase that cap.

Each party must take reasonable steps to mitigate loss.

These allocations reflect the B2B nature and price of the service, the absence of an SLA, the Customer's control of its business claims and content, and the availability of business insurance. They apply only to the extent permitted by law.

20. Force majeure

Neither party is liable for delay or failure caused by an event outside its reasonable control, except that this does not excuse payment of an amount that became due before the event.

The affected party must notify the other party, take reasonable steps to reduce the effect and resume performance when reasonably possible.

If the event prevents a material part of the service for more than 60 consecutive days, either party may end the affected service by written notice. Charges for an unprovided period after termination will be refunded or credited.

21. Notices

Commercial notices must be in writing.

Notices to WebPolisher must be sent to updates@webpolisher.co.uk with the subject Legal notice and identify the Customer and Order Schedule.

Notices to the Customer will be sent to the billing email in the Order Schedule.

An email notice is treated as received at 09:00 on the next business day after transmission, unless the sender receives a delivery-failure message.

Either party may also send notice by pre-paid first-class post to the other's registered office or billing address. It is treated as received at 09:00 on the second business day after posting.

This section does not govern legal proceedings.

22. General

Neither party may assign the contract without the other's written consent, not to be unreasonably withheld, except that PeckUK Limited may assign it as part of a genuine sale, restructuring or transfer of the WebPolisher business on written notice.

WebPolisher may use subcontractors and remains responsible for its contractual obligations.

The contract is the entire agreement about the order. It replaces earlier statements about that order, but does not exclude liability for fraud or fraudulent misrepresentation.

A variation must be in writing and agreed by authorised representatives, except for a valid price change under section 6 or a versioned policy update that does not alter the accepted commercial contract.

Failure or delay in exercising a right is not a waiver.

If a provision is unenforceable, it will be adjusted or removed only to the minimum extent necessary. The remaining provisions continue.

The parties are independent contractors. The contract does not create a partnership, agency or employment relationship.

No person other than the parties may enforce the contract under the Contracts (Rights of Third Parties) Act 1999.

Sections intended by their nature to continue after termination remain in effect, including payment, intellectual property, export, confidentiality, data protection, liability and law.

23. Law and courts

The contract is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

24. Supplier details

WebPolisher is a trading name of PeckUK Limited.

PeckUK Limited is registered in England and Wales under company number 08756155.

Registered office: 90 Stowmarket Road, Needham Market, Ipswich, Suffolk, IP6 8DX, United Kingdom.

VAT number: 173 8752 74.

Contact: updates@webpolisher.co.uk.